Operator-Participant Agreement
Ravn Travel
Toll Free 833-418-2360
Revision 1.0 (November 11, 2020)
This Operator-Participant Agreement (Agreement) sets forth the terms and conditions under which Ravn Travel (“RT”), 4700 Old International Airport Rd, Anchorage, AK, 99502, in the amount indicated as the total charter price, agrees to provide you (Participant) with charter air transportation (Charter).
AIR CARRIERS AND AIRCRAFT: The Charter will be performed using DeHavilland Dash-8 aircraft with 29 or 37 seats operated by Corvus Airlines Inc. dba Ravn Alaska (“Ravn Alaska”). Corvus Airlines is a direct air carrier certified by the Federal Aviation Administration to perform flights pursuant to 14 CFR Part 121. Corvus reserves the right to change the aircraft type or capacity, or the air carrier performing the charter flight. No refunds or compensation will be given for such substitutions or changes.
Participant is not guaranteed single plane or non-stop service. If necessary, Corvus will make best efforts to provide substitute service at comparable departure times, subject to operational constraints. Corvus also reserves the right to substitute scheduled air service when necessary at no additional cost to Participant. If Corvus knows in advance of the need for substitute scheduled service, Participant will be notified no less than 72 hours prior to departure or as soon as the need for substitute service is known, and the Participant may either accept the scheduled service or request a full refund of the charter price within 48 hours of notification.
The origin and destination cities for each flight leg, the dates of the outbound and return flights, and the amount and terms for payment will be printed on the electronic receipt, which is incorporated herein by reference.
CHARTER PRICE: The charter price quoted to Participant includes charter air transportation and all applicable taxes and government imposed user fees for the itinerary booked with Ravn Travel. No refund will be made for services included in the ticket price which Participant chooses not to use.
RESERVATIONS AND PAYMENT: Full payment and acceptance of this Agreement are required to secure tickets. Credit cards or cash are the only form of payments accepted by Ravn Travel.
CREDIT CARD & CASH PAYMENTS ARE PROCESSED DIRECTLY INTO RAVN TRAVEL’S ESCROW ACCOUNT AT THE DEPOSITORY BANK, CENTRAL BANK & TRUST.
ITINERARY CHANGES AND CANCELLATIONS: The right to refund if the Participant changes plans is limited, except as outlined in the fare rules below. All fares are fully refundable as long as the reservation is cancelled at least 60 minutes before the scheduled departure time of your flight.
FARE RULES & FEES
Cancellation Fees: Failure to cancel at least 60 minutes prior to scheduled departure will lead to forfeiture of the fare. All fares are fully refundable to original form of payment. Change Fees $0 per flight plus the difference in fare. Fee is waived within 24 hours after initial purchase. Failure to change a reservation at least 60 minutes prior to departure will result in forfeiture of fare.
Baggage Fees: 2 bags are included up to 50 pounds each. Extra Baggage 3-5 pieces: Fees $50. Extra baggage: Each additional bag over the included allotment is subject to a $50 fee Overweight baggage: Any bag over 50 pounds, regardless of fare type, is subject to a $75 fee up to 70 ponds and $100 71-100 pounds.
Pets Subject to pet fee of $75 in the cabin and $100 in cargo. Pet’s are limited and advanced notice is required to reserve space.
Unaccompanied Minors $75
Drinks & Snacks $0, due to COVID, Corvus has suspended buy on board service and limited offerings will be available. Included with both fare types
Seat Selection (each way) Included with all fare types, subject to operational limitations
INSURANCE: Travel insurance is not available for purchase by RAVN TRAVEL.
MAJOR CHANGE: IF RAVN TRAVEL MAKES A MAJOR CHANGE PRIOR TO DEPARTURE, PARTICIPANT HAS THE RIGHT TO CANCEL AND RECEIVE A FULL REFUND OF THE AMOUNT PAID. The following are Major Changes: (1) a change in the origin or destination city; (2) a change in the departure or return date unless the change results from a flight delay experienced by the Air Carrier (If, however, the delay is greater than 48 hours, it will be considered a Major Change.); (3) a price increase of more than 10% occurring ten or more days before departure; or (4) a substitution of any hotel that is not named in the operator-participant contract. If a Major Change must be made in the Charter, Ravn Travel will notify Participant within seven days after first learning of the change, but in any event at least ten days prior to the scheduled departure. If less than ten days before the scheduled departure, Ravn Travel becomes aware that a Major Change must be made, Ravn Travel will notify Participant as soon as possible. WITHIN SEVEN DAYS AFTER RECEIVING NOTIFICATION OF A MAJOR CHANGE, BUT IN NO EVENT LATER THAN DEPARTURE, PARTICIPANT MAY CANCEL PARTICIPANT'S RESERVATION AND PARTICIPANT WILL RECEIVE A FULL REFUND OF THE TICKET PRICE WITHIN FOURTEEN DAYS AFTER CANCELING. IF A MAJOR CHANGE OCCURS AFTER THE DEPARTURE OF THE CHARTER WHICH PARTICIPANT IS UNWILLING TO ACCEPT, RAVN TRAVEL WILL REFUND, WITHIN FOURTEEN DAYS AFTER PARTICIPANT’S SCHEDULED RETURN DATE, THAT PORTION OF PARTICIPANT'S TICKET PRICE WHICH APPLIES TO THE SERVICES NOT ACCEPTED. CANCELLATION: IF RAVN TRAVEL MUST CANCEL THE CHARTER, IT WILL NOTIFY PARTICIPANT IN WRITING WITHIN SEVEN DAYS OF THE CANCELLATION, BUT IN NO EVENT LATER THAN TEN DAYS BEFORE THE SCHEDULED DEPARTURE DATE.
RAVN TRAVEL has no right to cancel the charter less than ten days before the scheduled departure date except for circumstances that make it physically impossible to perform the charter. If that occurs, RAVN TRAVEL will notify participant as soon as possible. If RAVN TRAVEL cancels the charter, it will make a full refund of the ticket price to participant within fourteen days after cancellation. Participant must provide RAVN TRAVEL with sufficient contact information to receive notices of a major change. All requests for refunds should be sent to: RAVN TRAVEL, 4700 Old International Airport Rd, Anchorage, AK, 99502.
By purchasing travel on a RAVN TRAVEL PUBLIC CHARTER, participant agrees to all the terms and conditions within the Operator- Participant Agreement, described within this document. Full copies of this agreement are made available to the Participant via e-mail or at any airport location during flight check in. For further assistance, please call Ravn Travel at 1-833-418-2360.
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Revision 1.0 (November 11, 2020)
This Operator-Participant Agreement (Agreement) sets forth the terms and conditions under which Ravn Travel (“RT”), 4700 Old International Airport Rd, Anchorage, AK, 99502, in the amount indicated as the total charter price, agrees to provide you (Participant) with charter air transportation (Charter).
AIR CARRIERS AND AIRCRAFT: The Charter will be performed using DeHavilland Dash-8 aircraft with 29 or 37 seats operated by Corvus Airlines Inc. dba Ravn Alaska (“Ravn Alaska”). Corvus Airlines is a direct air carrier certified by the Federal Aviation Administration to perform flights pursuant to 14 CFR Part 121. Corvus reserves the right to change the aircraft type or capacity, or the air carrier performing the charter flight. No refunds or compensation will be given for such substitutions or changes.
Participant is not guaranteed single plane or non-stop service. If necessary, Corvus will make best efforts to provide substitute service at comparable departure times, subject to operational constraints. Corvus also reserves the right to substitute scheduled air service when necessary at no additional cost to Participant. If Corvus knows in advance of the need for substitute scheduled service, Participant will be notified no less than 72 hours prior to departure or as soon as the need for substitute service is known, and the Participant may either accept the scheduled service or request a full refund of the charter price within 48 hours of notification.
The origin and destination cities for each flight leg, the dates of the outbound and return flights, and the amount and terms for payment will be printed on the electronic receipt, which is incorporated herein by reference.
CHARTER PRICE: The charter price quoted to Participant includes charter air transportation and all applicable taxes and government imposed user fees for the itinerary booked with Ravn Travel. No refund will be made for services included in the ticket price which Participant chooses not to use.
RESERVATIONS AND PAYMENT: Full payment and acceptance of this Agreement are required to secure tickets. Credit cards or cash are the only form of payments accepted by Ravn Travel.
CREDIT CARD & CASH PAYMENTS ARE PROCESSED DIRECTLY INTO RAVN TRAVEL’S ESCROW ACCOUNT AT THE DEPOSITORY BANK, CENTRAL BANK & TRUST.
ITINERARY CHANGES AND CANCELLATIONS: The right to refund if the Participant changes plans is limited, except as outlined in the fare rules below. All fares are fully refundable as long as the reservation is cancelled at least 60 minutes before the scheduled departure time of your flight.
FARE RULES & FEES
Cancellation Fees: Failure to cancel at least 60 minutes prior to scheduled departure will lead to forfeiture of the fare. All fares are fully refundable to original form of payment. Change Fees $0 per flight plus the difference in fare. Fee is waived within 24 hours after initial purchase. Failure to change a reservation at least 60 minutes prior to departure will result in forfeiture of fare.
Baggage Fees: 2 bags are included up to 50 pounds each. Extra Baggage 3-5 pieces: Fees $50. Extra baggage: Each additional bag over the included allotment is subject to a $50 fee Overweight baggage: Any bag over 50 pounds, regardless of fare type, is subject to a $75 fee up to 70 ponds and $100 71-100 pounds.
Pets Subject to pet fee of $75 in the cabin and $100 in cargo. Pet’s are limited and advanced notice is required to reserve space.
Unaccompanied Minors $75
Drinks & Snacks $0, due to COVID, Corvus has suspended buy on board service and limited offerings will be available. Included with both fare types
Seat Selection (each way) Included with all fare types, subject to operational limitations
INSURANCE: Travel insurance is not available for purchase by RAVN TRAVEL.
MAJOR CHANGE: IF RAVN TRAVEL MAKES A MAJOR CHANGE PRIOR TO DEPARTURE, PARTICIPANT HAS THE RIGHT TO CANCEL AND RECEIVE A FULL REFUND OF THE AMOUNT PAID. The following are Major Changes: (1) a change in the origin or destination city; (2) a change in the departure or return date unless the change results from a flight delay experienced by the Air Carrier (If, however, the delay is greater than 48 hours, it will be considered a Major Change.); (3) a price increase of more than 10% occurring ten or more days before departure; or (4) a substitution of any hotel that is not named in the operator-participant contract. If a Major Change must be made in the Charter, Ravn Travel will notify Participant within seven days after first learning of the change, but in any event at least ten days prior to the scheduled departure. If less than ten days before the scheduled departure, Ravn Travel becomes aware that a Major Change must be made, Ravn Travel will notify Participant as soon as possible. WITHIN SEVEN DAYS AFTER RECEIVING NOTIFICATION OF A MAJOR CHANGE, BUT IN NO EVENT LATER THAN DEPARTURE, PARTICIPANT MAY CANCEL PARTICIPANT'S RESERVATION AND PARTICIPANT WILL RECEIVE A FULL REFUND OF THE TICKET PRICE WITHIN FOURTEEN DAYS AFTER CANCELING. IF A MAJOR CHANGE OCCURS AFTER THE DEPARTURE OF THE CHARTER WHICH PARTICIPANT IS UNWILLING TO ACCEPT, RAVN TRAVEL WILL REFUND, WITHIN FOURTEEN DAYS AFTER PARTICIPANT’S SCHEDULED RETURN DATE, THAT PORTION OF PARTICIPANT'S TICKET PRICE WHICH APPLIES TO THE SERVICES NOT ACCEPTED. CANCELLATION: IF RAVN TRAVEL MUST CANCEL THE CHARTER, IT WILL NOTIFY PARTICIPANT IN WRITING WITHIN SEVEN DAYS OF THE CANCELLATION, BUT IN NO EVENT LATER THAN TEN DAYS BEFORE THE SCHEDULED DEPARTURE DATE.
RAVN TRAVEL has no right to cancel the charter less than ten days before the scheduled departure date except for circumstances that make it physically impossible to perform the charter. If that occurs, RAVN TRAVEL will notify participant as soon as possible. If RAVN TRAVEL cancels the charter, it will make a full refund of the ticket price to participant within fourteen days after cancellation. Participant must provide RAVN TRAVEL with sufficient contact information to receive notices of a major change. All requests for refunds should be sent to: RAVN TRAVEL, 4700 Old International Airport Rd, Anchorage, AK, 99502.
By purchasing travel on a RAVN TRAVEL PUBLIC CHARTER, participant agrees to all the terms and conditions within the Operator- Participant Agreement, described within this document. Full copies of this agreement are made available to the Participant via e-mail or at any airport location during flight check in. For further assistance, please call Ravn Travel at 1-833-418-2360.
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