FAQ

Until further notice, per CDC mandates, face coverings must be worn at all times while on Ravn flights as well as in airport terminals.

See our full COVID-19 policy.

Sure, just join The Ravn List!

Right now we fly from Anchorage (ANC) to Kenai, Homer, Valdez, Fairbanks, Aniak, Unalakleet, Saint Paul Island, Unalaska/Dutch Harbor, Cold Bay, Sand Point, and Aniak.
Soon we will be adding service to King Salmon, Dillingham and St. Mary's.

We will continue to expand, so please suggest a route to us!

Recommended check in time is 90 minutes prior to departure. Flights are closed 40 minutes prior to departure.

UMNR 5-12 years old are accepted for air transportation aboard Ravn Alaska connections permitted.

• $50 service charge for non-connecting flight (i.e. point to point)
• $75 service charge for connecting flights (maximum 3 flight segments)

UNMR must be 8-12 years old to be accepted for interline transportation to Alaska Airlines only. $75 service charge for AS interline connection (maximum 3 flight segments, only 1 of which can be AS) Interline transportation is provided only if space has been confirmed to the first point of stopover or to the point where the child is to be met by a parent or responsible adult upon exiting the aircraft and entering the terminal.

Yes, please submit a written request including 501(c)(3) information to corporategiving@ravnalaska.com. Please allow up to six (6) weeks before the event to allow for processing.

Please see our complete baggage policy at our bags page.

We currently do not offer a frequent flier program, but stay tuned. Unfortunately, we were unable to get access to the old Ravn's frequent flier data. However, please reach out to us if you have a ticket purchased on your rewards and have been unable to use a voucher, and we’ll be happy to discuss with you on a case-by-case basis. We are unable to research or re-instate Reward balances. .

Yes! Contact charters@ravnalaska.com for more info, or submit a quote request online.

Space is limited and subject to availability. Reservations are required. Please call the Contact Center (800) 866-8394 in order to reserve your fur-families space.

Yes! Contact cargo@ravnalaska.com for more info.

We're Rob (CEO), Tom (President), Jim (CFO), and Josh (Chairman). Drop us a line!

The former Ravn Air Group filed for bankruptcy in April 2020. We (see above) purchased the assets and relaunched as Ravn Alaska in October 2020!

We are the same but different. We are now operating under new ownership and management with a focus on safety and customer service. With over 350 employees comprised of many previous Ravn team members, we are the same.

All eligible tickets can be refunded online at ravnalaska.com. Please refer to our contract of carriage for questions regarding eligibility or e-mail help@ravnalaska.com.

E-mail help@ravnalaska.com with one of the following: Ticket number, confirmation code, full name of passenger including date of travel. Additional information may be requested upon submission.

Yes! Please apply.

As of Jan 11th, 2021 Ravn Alaska’s Emotional Support Animal and Service Animal Policy has changed to mirror Alaska Airlines (as we now have an interline agreement in place between us).

We will no longer be accepting emotional support animals and will only be accepting dogs as service animals. Anyone traveling with a Service Animal must notify us at least 48 hours before their flight (or when they book their ticket if less than 48 hours).

They must also fill out a “U.S. Department of Transportation Service Animal Air Transportation Form” and provide it when checking in.