FAQ
WHAT IS YOUR COVID-19 POLICY?
Until further notice, face coverings must be worn at all times while on Ravn flights as well as in airport terminals.
See our full COVID-19 policy.
See our full COVID-19 policy.
CAN I GET EMAILED PROMOTIONS AND ANNOUNCEMENTS?
Sure, just join The Ravn List!
WHERE DO YOU FLY?
Right now we fly between Anchorage (ANC) and Kenai, Homer, Valdez, Fairbanks, Unalakleet, Saint Paul Island, Dutch Harbor, Cold Bay, and Sand Point.
Soon we will be adding service to Kodiak and Aniak.
We will continue to expand, so please suggest a route to us!
Soon we will be adding service to Kodiak and Aniak.
We will continue to expand, so please suggest a route to us!
ARE YOU HONORING PRE-BANKRUPTCY TICKETS?
Yes! If you had a ticket for a flight that never happened, please contact us.
ARE YOU HONORING PRE-BANKRUPTCY REWARDS?
Unfortunately, try as we might, we were unable to get access to the old Ravn's frequent flier data. However, please reach out to us if you have a ticket purchased on your rewards and have been unable to use a voucher, and we’ll be happy to discuss with you on a case-by-case basis. This does not apply to previous FlyAway Reward balances.
DO YOU DO CHARTER FLIGHTS?
Yes! Contact charters@ravnalaska.com for more info, or submit a quote request online.
DO YOU DO FREIGHT AND CARGO SHIPPING?
Yes! Contact cargo@ravnalaska.com for more info.
WHAT HAPPENED?
Ravn Air Group filed for bankruptcy in April 2020. We bought the assets and relaunched as Ravn Alaska!
ARE YOU THE SAME RAVN?
We're under new ownership and management, but otherwise the "new" Ravn team is the same as the "old" Ravn team.
WHO ARE YOU?
ARE YOU HIRING?
Yes! Please apply.
DO YOU ALLOW EMOTIONAL SUPPORT ANIMALS?
As of Jan 11th, 2021 Ravn Alaska’s Emotional Support Animal and Service Animal Policy has changed to mirror Alaska Airlines (as we now have an interline agreement in place between us).
We will no longer be accepting emotional support animals and will only be accepting dogs as service animals. Anyone traveling with a Service Animal must notify us at least 48 hours before their flight (or when they book their ticket if less than 48 hours).
They must also fill out a “U.S. Department of Transportation Service Animal Air Transportation Form” and provide it when checking in.
We will allow anyone who booked a ticket before Jan 11th to travel with an Emotional Support Animal through Feb 28th.
We will no longer be accepting emotional support animals and will only be accepting dogs as service animals. Anyone traveling with a Service Animal must notify us at least 48 hours before their flight (or when they book their ticket if less than 48 hours).
They must also fill out a “U.S. Department of Transportation Service Animal Air Transportation Form” and provide it when checking in.
We will allow anyone who booked a ticket before Jan 11th to travel with an Emotional Support Animal through Feb 28th.
WHERE CAN I GET BACK ISSUES OF ALASKAN SPIRIT MAGAZINE?
I HAVE ANOTHER QUESTION.
Please contact us with any other questions...